Visual Data Media Services is an award-winning multimedia
company, with offices in Burbank, London, and Bangalore. We offer a full
range of creative post-production and media distribution services for feature
films and television content.
Our services include encoding, transcoding, editing, color
correction, digital distribution, media asset management, quality control,
subtitling and closed captioning, script creation, audio, tape duplication and
conversions, as well as creative postproduction services.
Our goal is to provide an
exceptional customer experience with every client on every job. This is achieved by our commitment to our
core values: Accountability, Empowerment, Integrity, Honor and Flawless
Execution. While we are equally focused
on quality, efficiency and on-time delivery by utilizing the latest in cutting
edge technology and innovative solutions, we truly believe that having the
right people is what provides us with our competitive edge.
Summary:
Account Managers are responsible for the execution of all
related tasks required for the creation of clients’ physical and file-based
assets, for delivery across multiple, broadcast, VOD, and internet platforms
worldwide, from initiation of order, through to invoice.
Essential Duties and
Responsibilities:
- Maintain a high level of service for our
customers
- Represent and uphold all department policies and
procedures
- Provide information when requested and resolve
all client requests and complaints quickly, accurately, and in line with any
client specific SLAs, while keeping sensitive information confidential as
necessary
- Review and understand clients’ needs and
requirements in order to facilitate the accurate and timely completion of their
work
- Ensure media orders are created, in the order
management system, accurately and clients’ instructions are translated into
concise operational instructions
- Maintain a media order error rate of less than 2%
- Ensure all work is scheduled where applicable and
in line with company procedures
- Ensure work orders are invoiced accurately, in a
timely manner and in line with clients’ SLAs
- Communicate to the Account Director, any
potential problems that could have a negative impact on the customer or is not
in line with the Client Services department policies and procedures, including,
all errors, personnel misconducts, and potential late deliveries
- Collaborate with Sales where applicable to build
and grow client relationships
- Communicate potential opportunities for growth
to Sales and Senior Management
- Keep Sales and Senior Management informed of all
significant projects
- Deliver excellent product and service
demonstrations to prospective and current clients
- Always Represent the Company in a professional
manner while demonstrating the Company’s values
- Perform other related duties as assigned or
related to position.
Education and
Experience Qualifications:
- 3+ years of post-production or media distribution
experience
- Results oriented with strong attention to detail
- In depth knowledge of audio/video, physical and
file formats, and electronic delivery platforms
- Experience with organizing and managing multiple
priorities
- Strong ability to work unsupervised and at a fast
pace
- Excellent customer service skills
- College degree preferred.
Qualifications:
To perform this job successfully, an
individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or
ability required:
- Solutions oriented, “Can Do”
attitude
- Exceptional
people skills
- Active
listener and superior communicator
- High
level of customer service
- Knowledge of business and service
methods
- Ability
to think logically and orderly
- Self-starter, team player, and
professional demeanor
- Goal oriented and goal driven
- Good attitude and people skills a must
- Excellent
computer skills (Office, Word, Excel, Outlook)
- Able to keep a calm posture when
dealing with difficult situations
- Willing to keep an open mind and to
objectively accept constructive criticism
- Willing and yearning to learn.
Benefits
- 25 days of annual leave within a full year +
bank holidays
- Group Life Insurance
- Employee Assistance Programme – YuMatter
- Health Cash Plan
- Shopping Discounts and Cash Back offers on a
wide range of retailers.
- Aviva Group Pension.