Winnersh Triangle (Reading)

permanent

Edit

EDIT THIS AD

Technical Support – Network Based Broadcast Solutions
Evertz is a leading manufacturer of innovative & pioneering broadcast equipment delivering end-to-end broadcast solutions worldwide.


We are expanding our UK Customer Support team and are looking for enthusiastic IT Engineers with a real passion for network infrastructures to join our team.

About Us

Evertz is a global technology company committed to servicing our customers worldwide, ready to assist with all aspects of broadcast, satellite, telco and IPTV needs.


About the Role

As the first and often the most frequent point of contact for our customer, you will have the greatest opportunity to influence the client's perception of the company and its products.


This position is a challenging mix that combines technical know-how and customer service skills, especially when traveling to our customer’s production studios and broadcast facilities.

 

Responsibilities:

  • Respond and provide technical support to customers regarding operational issues, firmware upgrades and general maintenance.
  • Assess the customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine the root cause.
  • Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner.
  • Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers.
  • Install products or systems at customer sites and deliver training to customers in-house or abroad.


Candidate Profile


Qualifications:

  • Direct experience with Server Hardware, Linux OS and Network infrastructure and setup is an asset
  • Electrical, Electronic, or Computer Electronic Technician education required
  • Unparalleled desire to help the customer and deliver service excellence
  • Passion for technology and learning new software and hardware products
  • Strong verbal and written communication skills Problem-solving ability and able to react to changing situations
  • Ability to multi-task in a fast-paced environment
  • Must be eligible for international travel and be able to work alone with little or no supervision.

Next Step:
Please click the ‘apply’ button to send your CV and a cover letter via grapevinejobs.