Senior UX Research Lead

We are looking for a Lead UX Researcher to join our UX & Design Team at NOW TV based at Sky in Osterley. 

This is a brilliant opportunity to work within the UX and Design team as a key part of the NOW TV business, championing and owning UX Research.

About Us

We’re part of Europe’s leading entertainment with over 23 million customers across seven countries, we make life easier by entertaining and connecting people. It’s a genuine team effort. That’s why we want talented people, like you, to join us and help make the future happen.

The Perks

As NOW TV are part of the Sky family, you’ll benefit from either free Sky Q (one off payment required for installation) or a NOW TV premium package as well as an excellent pension scheme and private health care. What’s more, you’ll also have access to over 12,000 LinkedIn Learning courses to support your development. As if that’s not enough, our impressive Osterley campus boasts endless subsidised restaurants, on-site cinema, on-site gym, and much more to make your experience with us even more enjoyable.

Your Key Responsibilities:

  • Lead as a promoter for a culture that delivers outstanding experiences for real people, grounded in meaningful evidence.
  • Have a mixture of practical skills in the research field – including planning, executing and communicating studies that reveal the motivations and behaviours of users.
  • Collaborate with teams across the business to inspire design thinking and customer empathy in an agile, fast paced, iterative environment.
  • Communicate insights and recommendations clearly and effectively. Help develop solutions with product team and UX designers. Work solely on research projects and together with other UX researchers.
  • Present to senior management, product managers, development teams, UX colleagues and multi-disciplinary audiences.
  • Day to day management of a UX Researcher.
  • Help champion the voice of the customer, ensuring that the customer user experience across all touchpoints is well understood, documented and communicated across the business.
  • You will plan and handle the UX research budget and produce monthly UX Research forecasts for management and the finance team.
  • Synthesise learnings from a range of available sources, including statistics, previous research, and third-party reports.
  • Engage with other members of UX, Digital teams and broader functions to clearly promote value and benefit of research and generate strong demand for function. 
  • Engage with colleagues and stakeholders to determine the research requirements and propose best approach. 
  • Identify themes and headlines from research activity quickly and effectively.

About You

Your Skills:

  • Knowledge of operating usability lab, using equipment and related software / tools.
  • Agile working practices and broader UX research methods (e.g. diary studies, home visits, ethnographic techniques etc.).
  • Confident and strong oral and written communication skills.
  • Experience in mentoring / line management would be an advantage.
  • Strong analytical mind, self- motivated and a collaborative nature.
  • Have a hunger for curiosity for the user experience, a love of learning, open mindedness and a drive to make things better for the user.


Ready to work in a dynamic environment alongside talented people who take pride in delivering great results? Apply today


We’re happy to talk flexible working


It’s our people that make us Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best.


If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.


Believe in better

Next Step
To Apply
Please CLICK HERE to see this role on our own careers site and apply.